AXA Leisure Breaks Terms and Conditions
The following Terms and Conditions for AXA Leisure Breaks provide information on pricing, booking periods, exclusion policies and cancellation policies. Our FAQ section also provides additional information on the most frequently asked questions.
Effective from February 21, 2010
Terms and Conditions - General
- The AXA Leisure Breaks offer is open to all AXA Insurance and AXA Direct customers, who renew their insurance policy with AXA. There is no cash alternative available for the offer.
- Once you receive your AXA Leisure Breaks unique Booking Reference Number you can make a booking. You can use your unique Booking Reference Number or your Policy Number to book as many breaks as you would like during the year, up until your next renewal.
- All offers are subject to promotional availability and while availability is all-year-round, there may be limited availability during bank holidays and other peak periods.
- All participating properties are approved by Fáilte Ireland or the Northern Ireland Tourist Board.
- By participating in this promotion you are agreeing to allow AXA Leisure Breaks / Loyaltybuild to pass on your information to the accommodation provider in order to complete the booking and allow booking confirmation.
- For travel in the Republic of Ireland and other Euro Zone countries, the Euro price applies. For travel to Great Britain and Northern Ireland the Sterling price applies.
- All bookings made with a Credit or Laser Card will incur a processing fee of €3.00 / £2.10 with the exception of Holiday Home Breaks, Family Suite Breaks, 5-Star Hotel Breaks and 5 Night Hotel Breaks where the processing fee will be €5.00 / £3.50 and UK Hotel Breaks will be charged a processing fee of £2.10.
- All cancellations will incur a loss of the booking deposit.
- AXA customer's can make 2 changes to their arrival date within the change or cancellation period without a charge, as long as the original hotel/holiday home booked is not changed.
- Changes or transfers are detailed under each offer below and will incur a change or a cancellation fee per break as stated below. Cancellations and transfers can only be made outside the minimum cancellation period. Cancellation periods vary by break and are detailed below. Please note that any cancellations to booking made within 48 hours of arrival date may result in you being charged for part of your stay: this charge varys by break and is detailed below.
- Where stated 'two persons sharing' a double or twin room will be the accommodation provided.
- Summer pricing, where stated, applies where any day of your break falls in the months of July or August.
- AXA Insurance and its promotional agent, Loyaltybuild, accepts no responsibility for loss, damage or disappointment suffered by customers due to over-booking errors, oversights or delays in processing payment or service issues at participating accommodation providers for which they have no direct responsibility.
- AXA Leisure Breaks is marketed in conjunction with Loyaltybuild. Loyaltybuild acts as an agent of the accommodation provider in the provision of the accommodation for AXA Leisure Breaks.
- AXA is regulated by the financial regulator.
- All deposits are payable to Loyaltybuild as a collecting agent on behalf of the hotel/holiday home and include VAT.
- Types of Accommodation and Room Occupancy: Twin Room - accommodates 2 adults Double Room - accommodates 2 adults Standard Room - accommodates 2 adults and 1 child under the age of 10 Family Room - accommodates 2 adults and up to 2 children under the age of 10
- 2 night weekend or 3 night midweek break for 2 people sharing, including breakfast on each morning and a table d'hôte dinner on one evening (minimum 3-star standard).
- Midweek breaks can start on a Sunday, Monday or Tuesday.
- €99 / £69 per person sharing (€198 / £138 per break).
- A deposit of €23.96 / £13.80 is payable when booking a break and the balance of €174.04 / £124.20 is payable directly to the hotel.
- Accommodation is free for children aged 10 years or under when sharing with adults in a standard (1 child) or family room (up to 2 children), subject to availability. Children's meals are charged at €5.00 / £3.50 per child's breakfast and €9.00 / £6.50 for each child's evening meals.
- Breaks are valid to book and stay until 29th December 2010.
- Minimum cancellation period of 48 hours, cancellations within this period or failure to arrive for a confirmed booking will be charged a cancellation charge of 50% of your break in accordance with the hotel's own terms and conditions. Transfers and changes will incur a fee equivalent to the deposit paid.
- Summer pricing: €119 / £84 per person sharing (€238 / £168 per break) with a deposit of €28.80 / £16.80 payable when booking your break and the balance of €209.20 / £151.20 payable directly to the hotel on check-out.
- 2 night weekend or 3 night midweek break for two persons sharing, including breakfast on each morning and a table d'hôte dinner on one evening.
- Midweek breaks can start on a Sunday, Monday or Tuesday.
- €109 / £75 per person sharing (€218 / £150 per break).
- A deposit of €26.38 / £15 is payable when booking a break and the balance of €191.62 / £135 is payable directly to the hotel.
- Accommodation is free for children aged 10 years or under when sharing with adults in a standard (1 child) or family room (up to 2 children), subject to availability. Children's meals are charged at €5.00 / £3.50 per extra child's breakfast and €9.00 / £6.50 for evening meals.
- Breaks are valid to book and stay until 29th December 2010.
- Minimum cancellation period of 48 hours, cancellations within this period or failure to arrive for a confirmed booking will be charged a cancellation charge of 50% of your break in accordance with the hotel's own terms and conditions. Transfers and changes will incur a fee equivalent to the deposit paid.
- Summer pricing: €129 / £90 per person sharing (€258 / £180 per break) with a deposit of €31.22 / £18 payable when booking your break and the balance of €226.78 /£162 payable directly to the hotel on check-out.
- 2 night break for two persons sharing, including breakfast on each morning.
- €75 / £55 per person sharing (€150 / £110 per break).
- Deposit of €23.60 / £14.30 is payable when booking a break and the balance of €126.41 / £95.70 is payable directly to the hotel.
- Accommodation is free for children aged 10 years or under when sharing with adults in a standard (1 child) or family room (up to 2 children), subject to availability. Children's meals are charged at €5.00 / £3.50 per extra child's breakfast.
- Breaks are valid to book and stay until 29th December 2010.
- Minimum cancellation period of 48 hours, cancellations within this period or failure to arrive for a confirmed booking will be charged a cancellation charge of 50% of your break in accordance with the hotel's own terms and conditions. Transfers and changes will incur a fee equivalent to the deposit paid.
- No summer supplement applies for this offer.
Booking Period; 11th April 2010 to 31st of July. 2010 - Special promotional price of €65 pps, which is valid for stays up to the 31st of Aug. 2010. Deposit of €20.45 is payable when booking a break and the balance of €109.55 is payable directly to the hotel. Changes or Transfers to your booking can only be made between the 11th of April 2010 and the 31st of July 2010 only. There is an adminstration fee of €20.45 for each room transfer.
Room Only Hotel Breaks - Special Offer - €49 / £39
- 2 night break for two persons sharing, on a room only basis.
- €49 / £39 per person sharing (€98 / £78 per break).
- Deposit of €17.79 / £9.44 is payable when booking a break and the balance of €80.21 / £68.56 is payable directly to the hotel.
- Accommodation is free for children aged 10 years or under when sharing with adults in a standard (1 child) or family room (up to 2 children), subject to availability.
- Breaks are valid to book and stay until 29th December 2010.
- Minimum cancellation period of 48 hours, cancellations within this period or failure to arrive for a confirmed booking will be charged a cancellation charge of 50% of your break in accordance with the hotel's own terms and conditions. Transfers and changes within same offer and dates only and will incur a fee equivalent to the deposit paid.
- 1 night break for two persons sharing, including breakfast for two people.
- €39 per person sharing (€78 per break).
- Deposit of €14.16 is payable when booking a break and the balance of €68.84 is payable directly to the hotel.
- Accommodation is free for children aged 10 years or under when sharing with adults in a standard (1 child) or family room (up to 2 children), subject to availability.
- Breaks are valid to book and stay until 30th September 2010.
- Minimum cancellation period of 48 hours, cancellations within this period or failure to arrive for a confirmed booking will be charged a cancellation charge of 50% of your break in accordance with the hotel's own terms and conditions. Transfers and changes within same offer and dates only and will incur a fee equivalent to the deposit paid.
- Up to seven nights self-catering break for up to six people in 3- and 4-star holiday homes.
- €299 / £210 per break.
- Full break amount is payable at the time of booking.
- Breaks are valid to book and stay until 29th December 2010.
- Important: Heat and Electricity charges are extra and must be paid directly to the holiday home on departure. Rates will vary depending on the holiday home booked; however, €10 per day for each can be used as a general guide. Holiday homes will require a security deposit on arrival of up to €150.00, which is refundable. Security deposits may be higher during special events and holiday periods.
- Once a holiday home break is booked, the holiday home will send you full confirmation details along with their check-in process and terms and conditions.
- All extra charges will be fully communicated in the confirmation provided to you by your chosen holiday home.
- Guest arrival time is after 4:00pm and departure time is before 10:00am. Additional nights or services availed of must be paid directly to the holiday home.
- Minimum cancellation period is 21 days prior to scheduled arrival date.
- Cancellations within this period or failure to arrive for a confirmed booking will result in a cancellation charge which is the loss of the full break amount.
- Summer pricing: €499 / £350 per holiday home. The full price of the break is payable at the time of booking.
- Transfers and changes outside 21 days of arrival will incur a fee of €29.90 / £21.10 (€38.38 / £35 for summer breaks).
- 5 night break for two persons sharing in 3 or 4-star hotels, including breakfast on each morning.
- €159 per person sharing (€318 per break) for 3-star and €179 per person sharing (€358 per break) for 4-star.
- Accommodation is free for children aged 10 years or under when sharing with adults in a standard (1 child) or family room (up to 2 children), subject to availability. Children's meals are charged at €5.00 / £3.50 per extra child's breakfast.
- A deposit is payable when booking a break (€38.48 for 3-star and €43.32 for 4-star) and the balance of (€279.52 for 3-star and €314.68 for 4-star) is payable directly to the hotel.
- Breaks are valid to book and stay until 29th December 2010.
- Minimum cancellation period of 48 hours, cancellations within this period or failure to arrive for a confirmed booking will be charged a cancellation charge of 50% of your break in accordance with the hotel's own terms and conditions. Transfers and changes will incur a fee equivalent to the deposit paid.
- No summer supplement applies for this offer.
- 1 or 2 night break for two persons sharing including breakfast on each morning and one round of golf per person.
- €69 per person sharing (€138 per break) for a 1 night break or €109 per person sharing (€218 per break) for a 2 night break.
- A deposit of €20.84 for a 1 night break and €26.38 for a 2 night break is payable when booking a break and the balance of €117.16 / €191.62 is payable directly to the hotel.
- Breaks are valid to book and stay until 29th December 2010.
- Minimum cancellation period of 7 days, cancellations within this period or failure to arrive for a confirmed booking will be charged a cancellation charge of 50% of the full break amount in accordance with the hotel's own terms and conditions.
- Transfers and changes will incur a fee of €20.84 for a 1 night break and €26.38 for a 2 night break.
- Summer pricing: For breaks taken during July and August, the summer price of €79 pps (total €158) will apply for a 1-night stay, and €129 pps (total €258) will apply for a 2-night stay. A deposit of €23.47 for a 1 night break and €31.22 for a 2 night break is payable when booking a break and the balance of €134.53 / €226.78 is payable to the hotel on check-out.
The golf hotel you selected will contact you to arrange your tee-time. Tee-times are on the day of arrival in the case of a 1-night golf break and on the second day in the case of a 2-night break. If you do not hear from your hotel within 72 hours of booking your break, please contact the hotel directly.
All tee-times are arranged between you and the golf hotel. If you require additional rounds of golf or services, you can book directly with the golf hotel at your own cost, subject to availability.
Your round of golf can only be taken during your break and cannot, in total or in part, be carried forward or passed on, nor can any refund or partial refund be given.
In the event that your chosen golf course is closed preventing you from playing your round of golf during your stay, an evening meal from the hotel's table d'hôte menu will be offered in lieu.
Family Suite Breaks
- 4-night break in a one bedroom family suite or 3-night break in a two bedroom deluxe family suite, both of which are self catering.
- €299 per break.
- Deposit of €36.18 is payable when booking a break and the balance of €262.82 is payable directly to the hotel.
- One bedroom suite accommodates two persons sharing and a two bedroom suite can accommodate up to five people sharing.
- Breaks are valid to book and stay until 29th December 2010.
- Minimum cancellation period of 2 days, cancellations within this period or failure to arrive for a confirmed booking will be charged a cancellation charge of 50% of the full break amount in accordance with the hotel's own terms and conditions. Transfers and changes will incur a fee equal to the current deposit amount paid.
- Summer pricing: €359 per family suite. Deposit of €43.44 is payable when booking a break and the balance of €315.56 is payable to the hotel.
- 1 or 2 night break for two persons sharing. Breaks include breakfast on each morning, a table d'hôte dinner on one evening and a spa treatment voucher to the value of €100.
- €199 per 1 night break and €285 per 2 night break.
- A deposit of €24.08 for a 1 night break or €34.49 for a 2 night break is payable when booking a break and the balance of €174.92 / €250.52 is payable directly to the hotel.
- Breaks are valid to book and stay until 29th December 2010.
- To facilitate customer demand for this product, we do have limited 3-star spa hotel breaks available at the lower price of €189 for a 1-night break and €265 for a 2-night break. You will receive the same great offer as the 4-star break, including your €100 spa voucher, but the hotel is of 3-star standard.
- All extra charges incurred must be paid directly to the spa hotel on departure. The €100 treatment voucher, part of the Luxury Spa Hotel Breaks offer is a designated value and can be applied against any available spa treatments for one person or shared between two persons.
- Your chosen spa hotel will contact you to highlight the range of treatments, the costs and your treatment time. Spa treatments are to be taken on the day of arrival in the case of 1 night breaks.
- If you do not hear from your chosen hotel within 72 hours of booking your break, please contact the hotel directly.
- All spa treatment arrangements are between you and the spa hotel. If you require over €100 in treatments you can book directly with the spa hotel at your own cost, subject to availability. Your €100 spa treatment voucher can only be used during your break and cannot, in total or part, be carried forward or passed on, nor can any refund or partial refund be given.
- Minimum cancellation period of 7 days. Cancellations within this period or failure to arrive for a confirmed booking will be charged a cancellation charge of 50% of the full break amount in accordance with the hotel's own terms and conditions. Transfers and changes will incur a fee equivalent to the deposit paid.
- 2 night break in a 5-star hotel for 2 persons sharing including breakfast on each morning.
- €299 per break.
- A deposit of €36.18 is payable when booking a break and the balance of €262.82 is payable directly to the hotel.
- Breaks are valid to book and stay until 29th December 2010.
- Minimum cancellation period of 48 hours, cancellations within this period or failure to arrive for a confirmed booking will be charged a cancellation charge of 50% of your break in accordance with the hotel's own terms and conditions.
- Transfers and changes will incur a fee equivalent to the deposit paid.
- 2 night break for two persons sharing in 3- or 4-star hotels, including breakfast on each morning.
- €75 per person sharing (€150 per break) for 3-star and €119 per person sharing (€238 per break) for 4-star.
- A deposit of is payable when booking a break (€23.59 for 3-star and €28.80 for 4-star) and the balance (€126.41 for 3-star and €209.20 for 4-star) is payable directly to the hotel.
- Accommodation is free for children aged 10 years or under when sharing with adults (maximum 2 children per room) in a standard or family room, subject to availability. Children's meals are charged at €5.00 / £3.50 per extra child's breakfast.
- Valid to book and stay until 29th December 2010.
- Minimum cancellation period of 48 hours, cancellations within this period or failure to arrive for a confirmed booking will be charged a cancellation charge of 50% of your break in accordance with the hotel's own terms and conditions. Transfers and changes will incur a fee equivalent of the deposit.
- 2 night break for two persons sharing, including breakfast on each morning.
- £65 pps for a 3-star break (£130 per break).
- £79 pps for a 4-star break (£158 per break).
- A deposit (£20 for 3-Star and £18 for 4-Star) is payable when booking a break and the balance of is payable directly to the hotel.
- Accommodation is free for children aged 10 years or under when sharing with adults in a standard (1 child) or family room (up to 2 children), subject to availability. Children's meals are charged at £5.50 per extra child's breakfast.
- Breaks are valid to book and stay until 29th December 2010.
- Minimum cancellation period of 48 hours, cancellations within this period or failure to arrive for a confirmed booking will be charged a cancellation charge of 50% of your break. Transfers and changes will incur a fee equivalent to the deposit.
- 2 night break for two persons sharing, including breakfast on each morning.
- £59 pps for a 3-star break (£118 per break).
- £69 pps for a 4-star break (£138 per break).
- A deposit of £18 is payable when booking a break and the balance of £100 (3-star break) or £120 (4-star break) is payable directly to the hotel.
- Accommodation is free for children aged 10 years or under when sharing with adults (maximum 2 children per room) in a standard or family room, subject to availability. Children's meals are charged at £5.50 per extra child's breakfast.
- Breaks are valid to book and stay until 29th December 2010.
- Minimum cancellation period of 48 hours, cancellations within this period or failure to arrive for a confirmed booking will be charged a cancellation charge of 50% of your break. Transfers and changes will incur a fee equivalent to the deposit.
Credit Card / Laser Card A booking deposit is required at the time of booking. The booking deposit payment can be made by either Credit Card, Maestro Card or Laser Card (note: Maestro Card is only accepted for customers in Northern Ireland).
Balance of Hotel Break is to be paid directly to the hotel on check-out.
The booking deposit, which is included in the price and a payment card processing fee of €3.00 - €5.00 (£2.10 - £3.50) per room booked, will be charged to your card. The balance of the break is payable directly to the hotel on departure. For holiday homes, full payment is taken at booking and for cruiser breaks; payment is taken by the cruiser provider approximately 3 days after booking. 'AXA Hotel Breaks' will appear as a debit on your statement.
Cheque Payments
You can book your Leisure Break via our call centre and then pay the full amount by cheque within 3 working days of the booking.
Cheques must be in the currency of the location of your break in all cases (e.g. a break in London must be paid for by a sterling cheque and a break in Dublin must be paid for by a Euro cheque).
Important:
If full payment via cheque is not received within the 3 working days of your booking being made, your break will be cancelled.
Cheque payments are not permitted if the arrival date is within 14 days of booking (30 days for Holiday Home Breaks). Bookings for arrival dates inside 14 days of the check in date must pay a deposit using a Credit or Laser Card.
AXA Insurance and its promotional agent Loyaltybuild are not responsible for any delays in relation to payment receipt for which it has no direct control.
Please note that full payment will be required for all holiday home bookings when paid by Laser / Credit Card or by cheque.
Customer Service
In the unlikely event that you encounter any service issues during your break, please inform the hotel during your stay, so that every opportunity is made to rectify any issues. If your issue is still unresolved or if you have feedback regarding AXA Leisure Breaks you can contact us on info@axaleisurebreaks.com or via our call centre Monday to Friday from 9:00am to 7:00pm (excluding public holidays):
Republic of Ireland: Tel. 0818 300 189
Northern Ireland: Tel. 0870 162 0053
Note: National call rates apply
